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Frequently Asked Questions

Saturday 10 July 2027

  • Doors open: 01:00 PM
  • End: 12:00 AM
  • Doors close: 10:00 PM

No re-entry: It’s not possible to exit the event and re-enter during the event.

All tickets must be personalized. The name on the ticket will not be checked at the entrance, so it’s not a problem if all tickets are in your name.

How does personalization work?
Once your purchase is complete, you will receive an email from Paylogic as soon as your tickets are ready to be personalized. For each visitor, you will need the following information:

• First name and last name
• Email address
• Gender
• Date of birth
• City of residence

Once the personalization process is complete, the tickets will automatically be sent by email.

Can’t make it to the event? You can easily and safely sell your tickets through TicketSwap, even if your tickets haven’t been issued yet. Here’s how:

• Open your Paylogic confirmation email
• Click “Manage Order”
• Go to “More Actions”
• Select “Sell on TicketSwap”
• Follow the steps on the TicketSwap website

You can have your ticket scanned either from your mobile phone or as a printed copy.

If you choose to print your ticket, please use A4 paper. A black-and-white print is perfectly fine.

If you’re using your phone, make sure your screen brightness is set to maximum so the QR code can be scanned easily at the entrance.

How to get in touch

Have a question? Please check our FAQs first. We keep these up to date, so chances are your answer is already there. Can’t find what you’re looking for? Send us a message.

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